Privacy Policy

Last updated on 6th April, 2026

1. INTRODUCTION

Aeontrix AI ("we," "us," or "our") operates the website aeontrix.ai and the domain aeontrix.com, which redirects to aeontrix.ai. All email communications from Aeontrix AI are sent from @aeontrix.com addresses. This Privacy Policy applies to both domains and all associated communications.

We are committed to protecting the privacy of anyone who visits our website or interacts with our services. This Privacy Policy explains what information we collect, how we use it, how it is shared, and your rights regarding your data.

By using this Site or submitting any form, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Any additional information you voluntarily provide through contact forms or inquiry submissions

Information collected automatically:

When you visit our Site, certain data is collected automatically through tracking technologies, including:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time on site, and referring URL
  • Interaction data (clicks, scroll depth, form interactions)

3. TRACKING TECHNOLOGIES WE USE

Meta Pixel: Our Site uses the Meta Pixel (formerly Facebook Pixel), a tracking tool provided by Meta Platforms, Inc. The Meta Pixel collects data about your activity on this Site and sends it to Meta. This data is used to measure the effectiveness of our advertising, optimize ad delivery, and build custom audiences on the Meta platform. Meta may use this data in accordance with its own Data Policy. You can learn more at facebook.com/privacy/explanation.

Google Tags (Google Tag Manager / Google Analytics): We use Google Tag Manager and associated Google tags, which may include Google Analytics and Google Ads conversion tracking. These tools collect anonymized data about how visitors interact with our Site, which we use to understand traffic patterns and improve our services. Google may process this data in accordance with its Privacy Policy at policies.google.com/privacy.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.

Cookies: Both Meta and Google tools use cookies — small text files stored in your browser — to track sessions and user behaviour across visits. You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

4. HOW WE USE YOUR INFORMATION?

We use the information we collect to:

  • Respond to your inquiries and communicate about our services
  • Send you relevant information via email, SMS, or phone based on your submission and consent
  • Improve the performance and content of our Site
  • Measure the effectiveness of our marketing campaigns
  • Comply with legal obligations

5. AUTOMATED COMMUNICATIONS AND SMS COMPLIANCE

When you submit a form on our Site or any system operated by Aeontrix AI and provide your consent at the time of submission, you may receive:

  • Automated emails related to your inquiry or onboarding
  • SMS messages with relevant information or follow-up
  • Phone calls from our team or automated systems

SMS — A2P Messaging Disclosure: Our SMS communications are sent via registered A2P (Application-to-Person) messaging systems in compliance with carrier requirements and the TCPA (Telephone Consumer Protection Act). By opting in, you consent to receive automated text messages from Aeontrix AI.

  • You may opt out at any time by replying STOP to any SMS
  • Reply HELP for assistance
  • Message and data rates may apply
  • Message frequency varies
  • We do not share your phone number with third parties for SMS marketing purposes

6. DATA SHARING

We do not sell your personal data. We do not trade, rent, or sell your name, email, phone number, or any personally identifiable information to third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

  • Service providers: Third-party platforms we use to operate our business (such as CRM, billing, email service providers). These providers are bound by their own data protection policies and process data only as necessary to provide their services.
  • Meta and Google: As described above, these platforms receive behavioural and event data from our Site through their respective tracking tools. This is governed by their own privacy policies.
  • Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal obligations. If you wish to have your data deleted, please contact us and we will honour your request in accordance with applicable law.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent to communications at any time
  • Object to certain processing activities

To exercise any of these rights, contact us at the details below.

9. REGIONAL PRIVACY RIGHTS

California Residents (CCPA): If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale of your personal information (note: we do not sell personal data); and non-discriminatory treatment for exercising your rights. To make a request, contact us at contact@aeontrix.com and we will respond within 45 days.

European Economic Area, UK, and Switzerland (GDPR) If you are located in the EEA, UK, or Switzerland, your personal data is processed under the General Data Protection Regulation (GDPR) or applicable equivalent. Our lawful basis for processing your data is your consent (provided at the time of form submission) and our legitimate interest in responding to business inquiries. You have the right to access, correct, delete, or restrict processing of your data, and to lodge a complaint with your local data protection authority. To exercise your rights, contact us at contact@aeontrix.com.

10. DATA SECURITY

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. CHILDREN'S PRIVACY

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our Site, please contact us and we will remove it promptly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted to this page with an updated effective date. We encourage you to review this page periodically.

13. CONTACT

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at contact@aeontrix.com. Email communications are sent from @aeontrix.com addresses.